Terms & Conditions

Ordering

All orders must be placed on our online portal or by email, telephone orders will not be accepted in any circumstances. Please state all sizes and quantities clearly.
Each email order must detail style and colour name as referenced on our catalogue.
Any special products, styles that are not detailed within our catalogue must be accompanied by a detailed drawing. These items may incur a programming charge that will be advised at the time of ordering.

Dispatch

Delivery charges apply.
Delivery dockets are to be signed and returned to the driver.
Shortages/Damages/All Damages/Discrepancies must be reported to customer services within 48 hours of delivery. Liability for any issues arising after this time will not be accepted.
Any replacements required must be ordered by email giving details of the damage / discrepancy and related invoice number. Items will be dispatched on your next delivery day and the damaged goods uplifted for inspection.

Returns

Goods cannot be accepted for return without the express authority of Cherrymore. In exceptional circumstances where such authority is granted, the goods will only be credited where upon inspection it is identified that the goods are:

Supplied by Cherrymore within the previous 6 months.
Currently part of our Kitchen range.
Protected by their original packaging.
Free of any damage and have not been modified in any manner.

A handling charge will apply in all instances.

Care / Cleaning of Product

Cherrymore do not accept liability for any damage / surface scratches obtained via use of unapproved cleaning products.
All doors should only be cleaned with a damp cloth.
Gloss products must not be cleaned for 3 days after protective foil is removed, then using only approved chamois to clean with extreme care taken not to damage the surface foil.
After a period of one year, Cherrymore do not accept any liability for any manufacturing defects.

This does not affect your statutory rights.

Payment Terms

All orders are C O D.
Payment must be available for the driver before goods are off.
On-line payment options can be arranged.